About Phil Thames

Phil is a Senior Advisor at Leverhawk focused on consulting and
advisory services around ITaaS and IT transformation. Previously he was
Group Director of Product Management for Xerox's Cloud Services leading
strategy, creation and go-to-market for all Software-as-a-Service (SaaS) and
Platform-as-a-Service (PaaS) offerings. Also Phil held several leadership
roles for Dell/Perot Systems including running the Global Enterprise
Technology Consulting delivery organization and a Healthcare business unit
where he implemented IT-as-a-Service, SaaS, Infrastructure-as-a-Service
(IaaS) and Operations-as-a-Service (OaaS). Phil earned a bachelor's degree
from Midwestern State University, a master's degree in Applied Technology
(current designation) from University of Texas at Dallas.

The Growing Need for Hybrid APM

Distributed systems and applications running across a mixture of dedicated servers, virtualized components, and cloud services is the new normal. This growing fragmentation of the enterprise IT environment is creating new application performance monitoring challenges. Each service provider creates their own reporting. Application vendors have yet another. Internal IT departments have custom metrics that must […]

Can the Cloud, ITIL and ITSM Coexist?

Can cloud computing and the traditional IT service management (ITSM) framework, based on the IT Infrastructure Library (ITIL), play well together? Is this a legitimate debate or a simple distraction? ITIL defines best practices for service managers in IT so they, in turn, can have reliable and continuously improving IT services for their solutions. With […]